Returns

The short version

If we sent the wrong part, or it arrived damaged or dead, tell us within 7 days and we will replace it or refund you. Change-of-mind returns are accepted within 14 days on unopened stock items.

What can be returned

Returned goods must be unused, in their original packaging, with any seals intact.

• —Wrong item sent — replaced or refunded in full, return shipping on us
• —Dead on arrival or damaged in transit — replaced or refunded, reported within 7 days
• —Change of mind on a stock item — 14 days, unopened, return shipping at your cost

What cannot be returned

Some items are not returnable once supplied.

• —Special-order parts brought in specifically for you
• —Cut-to-length cable, and items supplied to a custom specification
• —Static-sensitive components whose sealed packaging has been opened
• —Anything showing signs of installation, wiring or physical modification

How to start a return

Email admin@elffie.com with your order number and a photograph of the item and its label. We reply with a return reference; goods sent back without one can take considerably longer to process.

Refunds go back to the M-Pesa number or card used for the original payment, usually within 5 working days of the goods reaching us.